Peace of Mind: Understanding the Warranty Policy for Refurbished iPhones

GreenFurbished is committed to offering you a comprehensive warranty policy that guarantees the operational quality of your phone.

Warranty Period

At GF, we offer a 12-month GF Warranty™ for all phones purchased. This warranty takes effect on the date of purchase. It covers any defects that are found, and we will handle the repairs.

What Is Covered by Our Warranty

Here is what is included in our warranty:

Fast Repair Guaranteed: We'll start the warranty process within 24 hours of receiving your phone.
Replacement Device: If we are unable to restore your phone to its original condition, we will replace it with another device of the same model and in similar cosmetic condition.

What Is Not Covered

It is important to understand what is not covered by the GF Warranty™:

Damage Caused by the User: If the defect is caused by physical damage, improper use, or negligence, it is not covered by the warranty.
Normal Wear and Tear: Normal wear and tear on the phone and battery are not covered by the warranty.
Broken or Cracked Screen: Damage to the screen is not covered.
Software Issues: Software issues are not covered by the warranty.
Virus Removal: We do not cover the removal of viruses or malware.
Improper Use: Damage caused by improper or unusual use of the phone is not covered by the warranty.
Opening the Phone Yourself: Physically opening the phone yourself will void the warranty.
Shipping Damage: Damage that occurs during shipping due to improper packaging is not covered. Please ensure that items are properly packaged.
Altered Serial Number/IMEI: If the serial number or IMEI has been altered or tampered with, the warranty is void.
Indirect or Financial Losses: We do not cover indirect losses or financial losses, such as data loss, resulting from defects.
Damage to Specific Parts: Damage to parts such as the glass, Home button, camera, or other features caused by misuse is not covered by the warranty.
Unauthorized Repairs: If you or a third party performs repairs without GreenFurbished's written consent, the warranty will be void.
Water Damage: Damage caused by contact with water or bending the phone is not covered. Please note that all GreenFurbished phones are refurbished and have undergone a thorough inspection. Therefore, we unfortunately cannot guarantee that the original IP67 or IP68 certifications are still valid.

Transfer of Ownership

If you sell or give away your phone during the warranty period, you must notify GreenFurbished of this transfer of ownership. Warranty extensions are not available after the transfer, and only the original owner is eligible for warranty service.

Additional Costs

Please note that GreenFurbished reserves the right to charge €25 for shipping if the warranty is invalid or if the “Find My iPhone” feature has not been turned off. We may also ask you to send us photos of the device before you send it in for repair.

Returning a Defective iPhone Under Warranty: Here's How It Works

Do you need to return your phone for warranty service? If so, follow these steps:

Warranty Form Fill out the warranty form to get the process started. This will help us better understand the problem and assist you more quickly.
Back Up Your Data
Be sure to back up all your data before sending in your phone. This will keep your information safe.
Careful Packaging
You are responsible for ensuring that items are properly packaged. This will help prevent damage during shipping. Please keep the following in mind:
- Turn the phone off completely.
- Use sturdy packaging (e.g., a cardboard box).
- Make sure the phone is well protected and cannot move freely.
- The phone must not be able to turn on during transport.
- Remove any unnecessary labels or barcodes from reused boxes.
- Do not ship the phone if you suspect the battery is defective, due to shipping restrictions on lithium batteries.
Shipping Instructions
Ship the phone via DHL Express using the included shipping label. Schedule the pickup service as instructed. You are responsible for the safety of the phone until it arrives at GreenFurbished.
Special Handling If your device requires special handling during delivery, you may be responsible for additional shipping costs.
International Shipments
For shipments from outside the EU, you are responsible for the full shipping costs and any customs fees.
Turn Off “Find My iPhone”
Turn off “Find My iPhone” before sending in the phone. Without this step, we cannot perform repairs or offer a replacement device. If this is not done within one month of contacting us, we will return the phone and charge you for shipping costs.
Do Not Include Accessories
Do not include accessories with warranty claims. GreenFurbished does not guarantee that accessories will be returned.

Repair Process

If we detect a defect, we will carry out the necessary repairs. If parts are difficult to obtain or too expensive, or if repair is not cost-effective, we will replace the unit with another one of the same model and in the same cosmetic condition.

GreenFurbished warranty repairs take an average of 10 business days from the day your phone arrives at our warehouse. Processing may take longer during holidays or due to unforeseen circumstances. The repair time depends on the condition of the phone, the availability of parts, the nature of the problem, and technical factors.

Do you need an official statement regarding the damage or repair for insurance purposes? If so, we charge a €40 administrative fee for this.

Please note: GreenFurbished devices are not covered by Apple’s limited warranty or AppleCare plans.

How Long Does the Warranty Process Take?

Wondering how long it will take to get your phone repaired? Here's an overview:

Processing time:

On average, the entire warranty process takes about 10 business days.
Once the repair is complete, you'll receive a notification, and we'll send your phone back to you.