Terms and Conditions - Greenfurbished | Refurbished Appliances | 24-Month Warranty

Greenfurbished Terms and Conditions

Table of Contents:
Article 1 – Definitions
Article 2 – Identity of the merchant
Article 3 – Applicability
Article 4 – The offer
Article 5 – The contract
Article 6 – Right of withdrawal
Article 7 – Consumer obligations during the cooling-off period
Article 8 – Exercise of the right of withdrawal by the consumer and associated costs
Article 9 – Obligations of the business in case of withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Performance and additional warranty
Article 13 – Delivery and performance
Article 14 – Long-term contracts: duration, termination, and renewal
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes
Article 18 – Industry warranty
Article 19 – Additional or Deviating Provisions
Article 20 – Amendment of the Thuiswinkel General Terms and Conditions

Article 1 – Definitions
In these terms and conditions, the following terms shall have the following meanings:
1. Supplementary agreement: an agreement under which the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are supplied by the business or by a third party based on an agreement between that third party and the business;
2. Cooling-off period: the period during which the consumer may exercise their right of withdrawal;
3. Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession;
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Continuing performance contract: a contract for the regular delivery of goods, services, and/or digital content over a specified period;
7. Durable medium: any tool—including email—that enables the consumer or business to store information addressed to them personally in a way that allows for future reference or use over a period appropriate to the purpose for which the information is intended, and that enables the unaltered reproduction of the stored information;
8. Right of withdrawal: the consumer’s ability to withdraw from the distance contract within the cooling-off period;
9. Business: the natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content, and/or services to consumers via distance selling;
10. Distance contract: a contract concluded between the trader and the consumer within the framework of an organized system for the distance sale of products, digital content, and/or services, whereby, up to and including the conclusion of the contract, exclusive or joint use is made of one or more means of distance communication;
11. Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions. Appendix I need not be made available if the consumer has no right of withdrawal regarding their order;
12. Means of distance communication: a means that can be used to conclude a contract without the consumer and the business having to be physically present in the same location at the same time.

Article 2 – Identity of the business
GreenFurbished B.V.
Bruistensingel 400
5232AG, ‘s-Hertogenbosch

Contact information:
Monday through Saturday from 12:00 PM to 5:00 PM
Email address: info@greenfurbished

If the business’s activities are subject to a relevant licensing regime:
details about the regulatory authority.

If the business owner practices a regulated profession:
– the professional association or organization to which they belong;
– the professional title and the location within the EU or the European Economic Area where it was granted;
– a reference to the professional rules applicable in the Netherlands and instructions on where and how these professional rules can be accessed.

Article 3 – Applicability
1. These general terms and conditions apply to every offer made by the merchant and to every distance contract concluded between the merchant and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not possible, the merchant will, before the distance contract is concluded, indicate how the general terms and conditions can be viewed at the merchant’s premises and that they will be sent free of charge as soon as possible upon the consumer’s request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not possible, prior to the conclusion of the distance contract, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or by other means at the consumer’s request.
4. In the event that specific product or service terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting terms, the consumer may always rely on the applicable provision that is most favorable to him.

Article 4 – The Offer
1. If an offer is valid for a limited period or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the business uses images, these are a true representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the merchant.
3. Each offer contains information that makes it clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 – The Agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions set forth therein.
2. If the consumer has accepted the offer electronically, the business operator shall immediately confirm receipt of the acceptance of the offer electronically. As long as the business has not confirmed receipt of this acceptance, the consumer may terminate the agreement.
3. If the agreement is concluded electronically, the business shall take appropriate technical and organizational measures to secure the electronic transmission of data and shall ensure a secure web environment. If the consumer can pay electronically, the business will observe appropriate security measures for this purpose.
4. Within legal limits, the business may ascertain whether the consumer can meet their payment obligations, as well as all facts and factors relevant to the responsible conclusion of the distance contract. If, based on this assessment, the merchant has good grounds not to enter into the agreement, they are entitled to refuse an order or request with justification or to attach special conditions to its fulfillment.
5. No later than upon delivery of the product, service, or digital content to the consumer, the business shall provide the following information, in writing or in a manner that allows the consumer to store it in an accessible way on a durable medium:
a. the street address of the business’s location where the consumer may file complaints;
b. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information regarding warranties and existing post-purchase service;
d. the price, including all taxes, of the product, service, or digital content; where applicable, the delivery costs; and the method of payment, delivery, or performance of the distance contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration;
f. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a continuing performance contract, the provision in the preceding paragraph applies only to the first delivery.

Article 6 – Right of Withdrawal
For products:
1. The consumer may withdraw from a contract regarding the purchase of a product during a cooling-off period of at least 14 days without giving any reason. The business may ask the consumer for the reason for withdrawal, but may not require the consumer to state their reason(s).
2. The cooling-off period referred to in paragraph 1 begins on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, has received the product, or:
a. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, has received the last product. The merchant may, provided that he has clearly informed the consumer of this prior to the ordering process, refuse an order consisting of multiple products with different delivery times.
b. if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by the consumer, received the last shipment or the last part;
c. for agreements regarding the regular delivery of products over a specific period: the day on which the consumer, or a third party designated by the consumer, received the first product.

For services and digital content not supplied on a tangible medium:
3. The consumer may withdraw from a service contract and a contract for the supply of digital content not supplied on a tangible medium within a period of at least 14 days without giving any reason. The business may ask the consumer for the reason for withdrawal, but may not require the consumer to state his reason(s).
4. The cooling-off period referred to in paragraph 3 begins on the day following the conclusion of the contract.

Extended cooling-off period for products, services, and digital content not supplied on a tangible medium if the consumer was not informed of the right of withdrawal:
5. If the business has not provided the consumer with the legally required information regarding the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period established in accordance with the preceding paragraphs of this article.
6. If the business has provided the consumer with the information referred to in the preceding paragraph within twelve months of the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Article 7 – Consumer Obligations During the Cooling-Off Period
1. During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be permitted to do in a store.
2. The consumer is only liable for any loss in value of the product resulting from handling the product in a manner that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for any loss in value of the product if the merchant did not provide the consumer with all legally required information regarding the right of withdrawal before or at the time of concluding the contract.

Article 8 – Exercise of the Right of Withdrawal by the Consumer and Related Costs
1. If the consumer exercises his right of withdrawal, he must notify the business of this within the cooling-off period using the model withdrawal form or in some other unambiguous manner.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorized representative of) the business. This is not required if the business has offered to pick up the product itself. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.
3. The consumer shall return the product with all accessories supplied, if possible in its original condition and packaging, and in accordance with the clear and proper instructions provided by the merchant.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
5. The consumer bears the direct costs of returning the product. If the business has not indicated that the consumer must bear these costs or if the business states that it will bear the costs itself, the consumer does not have to bear the costs of return.
6. If the consumer exercises the right of withdrawal after first having expressly requested that the performance of the service or the supply of gas, water, or electricity—which have not been made ready for sale in a limited volume or specific quantity—begins during the cooling-off period, the consumer owes the business an amount proportional to that part of the obligation that the business has fulfilled at the time of withdrawal, compared to the full fulfillment of the obligation.
7. The consumer shall not bear any costs for the performance of services or the supply of water, gas, or electricity that have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
a. the trader has not provided the consumer with the legally required information regarding the right of withdrawal, the reimbursement of costs in the event of withdrawal, or the model withdrawal form, or;
b. the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity, or district heating during the cooling-off period.
8. The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium if:
a. prior to its delivery, he has not expressly consented to the commencement of performance of the contract before the end of the cooling-off period;
b. he has not acknowledged that he loses his right of withdrawal upon giving his consent; or
c. the business has failed to confirm this statement by the consumer.
9. If the consumer exercises his right of withdrawal, all ancillary agreements are automatically terminated.

Article 9 – Obligations of the merchant in the event of cancellation

1. If you notify us of your cancellation by email, we will send you a confirmation of receipt as soon as we receive your notification.

2. We will refund all payments you have made, excluding the cost of returning the product, including any shipping costs we charged for the returned product. The refund will be issued within 14 days of our receipt of the returned product.

3. We will issue the refund using the same payment method you originally used, unless you expressly agree to a different method. There is no charge to you for the refund.

Article 10 – Exclusion of the Right of Withdrawal

The merchant may exclude the following products and services from the right of withdrawal, but only if the merchant has clearly stated this in the offer, or at least in a timely manner prior to the conclusion of the contract:
1. Products or services whose price is subject to fluctuations in the financial market over which the merchant has no influence and which may occur within the withdrawal period
2. Contracts concluded during a public auction. A public auction is defined as a sales method in which products, digital content, and/or services are offered by the business to a consumer who is physically present or has the opportunity to be physically present at the auction, under the direction of an auctioneer, and in which the successful bidder is obligated to purchase the products, digital content, and/or services;
3. Service agreements, after full performance of the service, but only if:
a. performance has begun with the consumer’s express prior consent; and
b. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully performed the agreement;
4. Package tours as referred to in Article 7:500 of the Dutch Civil Code and agreements for the transport of persons;
5. Service agreements for the provision of accommodation, where the agreement specifies a specific date or period of performance and other than for residential purposes, goods transport, car rental services, and catering;
6. Agreements relating to leisure activities, where the agreement specifies a specific date or period of performance;
7. Products manufactured according to the consumer’s specifications, which are not prefabricated and are manufactured based on an individual choice or decision by the consumer, or which are clearly intended for a specific person;
8. Products that spoil quickly or have a limited shelf life;
9. Sealed products that, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery;
10. Products that, by their nature, have been irrevocably mixed with other products after delivery;
11. Alcoholic beverages for which the price was agreed upon at the time the contract was concluded, but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations over which the business has no control;
12. Sealed audio and video recordings and computer software, the seal of which has been broken after delivery;
13. Newspapers, periodicals, or magazines, with the exception of subscriptions thereto;
14. The delivery of digital content other than on a tangible medium, but only if:
a. performance has begun with the consumer’s express prior consent; and
b. the consumer has declared that he thereby loses his right of withdrawal.

Article 11 – Price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
2. Notwithstanding the previous paragraph, the business may offer products or services whose prices are subject to fluctuations in the financial market and over which the business has no influence, at variable prices. This dependence on fluctuations and the fact that any prices mentioned are indicative prices shall be stated in the offer.
3. Price increases within 3 months of the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
4. Price increases starting 3 months after the conclusion of the agreement are only permitted if the business has stipulated this and:
a. they result from statutory regulations or provisions; or
b. the consumer has the right to terminate the agreement effective as of the day the price increase takes effect.
5. The prices listed in the offer of products or services include VAT.

Article 12 – Performance of the Agreement and Additional Warranty
1. The merchant warrants that the products and/or services comply with the agreement, the specifications stated in the offer, the generally accepted standards of quality and/or usability, and the legal provisions and/or government regulations in effect on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
2. An additional warranty provided by the entrepreneur, its supplier, manufacturer, or importer never limits the legal rights and claims that the consumer may assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfill its part of the agreement.
3. “Additional warranty” means any commitment by the business, its supplier, importer, or manufacturer in which the business grants the consumer certain rights or claims that go beyond what the business is legally obligated to provide in the event that it has failed to fulfill its part of the agreement.

Article 13 – Delivery and Performance
1. The business will exercise the utmost care when receiving and fulfilling orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has provided to the business.
3. Subject to the provisions of Article 4 of these General Terms and Conditions, the business will fulfill accepted orders with due diligence but no later than within 30 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement at no cost and is entitled to any compensation.
4. Following termination in accordance with the preceding paragraph, the business shall immediately refund the amount paid by the consumer.
5. The risk of damage and/or loss of products remains with the business until the moment of delivery to the consumer or to a representative designated in advance and made known to the business, unless expressly agreed otherwise.

Article 14 – Long-term contracts: duration, termination, and renewal
Termination:
1. The consumer may terminate a contract entered into for an indefinite period and intended for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate a contract entered into for a fixed term and intended for the regular delivery of products (including electricity) or services at any time prior to the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
3. The consumer may terminate the contracts referred to in the preceding paragraphs:
– at any time and not be limited to termination at a specific time or during a specific period;
– at least in the same manner as they were entered into by the consumer;
– always terminate with the same notice period as the business has stipulated for itself.
Renewal:
4. An agreement entered into for a fixed term and intended for the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed term.
5. Notwithstanding the preceding paragraph, a fixed-term contract for the regular delivery of daily newspapers, weekly newspapers, and magazines may be tacitly extended for a fixed term of up to three months, provided that the consumer may terminate this extended contract by the end of the extension period with a notice period of no more than one month.
6. A fixed-term contract for the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month. The notice period shall not exceed three months in the event the contract provides for the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
7. A fixed-term contract for the regular delivery of daily, news, and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly renewed and automatically terminates at the end of the trial or introductory period.
Duration:
8. If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless fairness and equity preclude termination before the end of the agreed term.

Article 15 – Payment
1. Unless otherwise specified in the agreement or in additional terms and conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or, in the absence of a cooling-off period, within 14 days after the conclusion of the agreement. In the case of a contract for the provision of a service, this period begins on the day after the consumer has received confirmation of the contract.
2. In the sale of products to consumers, the consumer may never be required in the general terms and conditions to make an advance payment of more than 50%. If advance payment is stipulated, the consumer may not assert any rights regarding the performance of the relevant order or service(s) until the stipulated advance payment has been made.
3. The consumer is obligated to immediately report any inaccuracies in provided or stated payment details to the business.
4. If the consumer fails to meet their payment obligation(s) in a timely manner, and after the business has notified the consumer of the late payment and granted the consumer a 14-day grace period, commencing the day after receipt of the reminder, to fulfill their payment obligations, and if payment is not made within this 14-day, the consumer shall owe statutory interest on the outstanding amount, and the business shall be entitled to charge the extrajudicial collection costs incurred by it. These collection costs shall amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500, and 5% on the following €5,000, with a minimum of €40. The business may deviate from the aforementioned amounts and percentages in favor of the consumer.

Article 16 – Complaints Procedure
1. The business operator has a clearly publicized complaints procedure and handles complaints in accordance with this procedure.
2. Complaints regarding the performance of the agreement must be submitted to the business operator within a reasonable time after the consumer has discovered the defects, and must be fully and clearly described.
3. Complaints submitted to the merchant will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the merchant will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
4. A complaint regarding a product, service, or the entrepreneur’s customer service may also be submitted via a complaint form on the consumer page of the Thuiswinkel.org website www.thuiswinkel.org. The complaint will then be sent to both the relevant business and Thuiswinkel.org.
5. The consumer must give the business at least 4 weeks to resolve the complaint through mutual consultation. After this period, a dispute arises that is subject to the dispute resolution procedure.

Article 17 – Disputes
1. Agreements between the business and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. If the business targets the country where the consumer resides, the consumer may also always invoke the mandatory consumer protection laws of their country.
2. Disputes between the consumer and the merchant regarding the formation or performance of agreements concerning products and services to be delivered or delivered by this merchant may, subject to the provisions below, be submitted by either the consumer or the merchant to the Thuiswinkel Dispute Resolution Committee, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl).
3. A dispute will only be considered by the Dispute Resolution Committee if the consumer has first submitted their complaint to the business within a reasonable time.
4. If the complaint does not lead to a resolution, the dispute must be submitted to the Dispute Resolution Committee in writing or in another form to be determined by the Committee no later than 12 months after the date on which the consumer submitted the complaint to the business.
5. If the consumer wishes to submit a dispute to the Dispute Resolution Committee, the business is bound by this decision. Preferably, the consumer should first notify the business of this.
6. If the business wishes to submit a dispute to the Dispute Resolution Committee, the consumer must, within five weeks of a written request to that effect from the business, state in writing whether he also wishes to do so or whether he wishes to have the dispute heard by the competent court. If the business does not receive the consumer’s choice within the five-week period, the business is entitled to submit the dispute to the competent court.
7. The Dispute Resolution Committee renders its decision under the conditions set forth in the Committee’s rules of procedure (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Dispute Resolution Committee are issued in the form of a binding opinion.
8. The Dispute Committee will not hear a dispute or will discontinue proceedings if the business has been granted a stay of payments, has entered bankruptcy, or has effectively ceased its business operations before the committee has heard the dispute at a hearing and rendered a final decision.
9. If, in addition to the Thuiswinkel Dispute Committee, another recognized dispute committee or one affiliated with the Foundation for Consumer Affairs Dispute Committees (SGC) or the Financial Services Complaints Institute (Kifid) has jurisdiction, the Thuiswinkel Dispute Committee has preferential jurisdiction for disputes primarily concerning the method of distance selling or service provision. For all other disputes, the other recognized dispute resolution committee affiliated with the SGC or Kifid.

Article 18 – Industry Guarantee
1. Thuiswinkel.org guarantees that its members will comply with the binding decisions of the Thuiswinkel Disputes Committee, unless the member decides to submit the binding decision to a court for review within two months of its issuance. This guarantee is reinstated if the binding recommendation is upheld following judicial review and the judgment confirming this has become final. Up to a maximum amount of €10,000 per binding recommendation, this amount will be paid to the consumer by Thuiswinkel.org. For amounts exceeding €10,000 per binding opinion, €10,000 will be paid out. For the excess amount, Thuiswinkel.org has a best-efforts obligation to ensure that the member complies with the binding opinion.
2. For this guarantee to apply, the consumer must submit a written claim to Thuiswinkel.org and assign their claim against the merchant to Thuiswinkel.org. If the claim against the merchant exceeds €10,000, the consumer will be offered the option to assign the portion of the claim exceeding €10,000 to Thuiswinkel.org, after which this organization will, in its own name and at its own expense, seek payment through legal proceedings to satisfy the consumer.

Article 19 – Additional or Deviating Provisions
Any provisions that are additional to or deviate from these general terms and conditions may not be to the detriment of the consumer and must be set forth in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 20 – Amendments to the Thuiswinkel General Terms and Conditions
1. Amendments to these terms and conditions shall only take effect after they have been published in an appropriate manner, provided that, in the event of applicable amendments during the term of an offer, the provision most favorable to the consumer shall prevail.

Thuiswinkel.org
www.thuiswinkel.org
Horaplantsoen 20, 6717 LT Ede
P.O. Box 7001, 6710 CB Ede

Appendix I: Model withdrawal form

Model withdrawal form

(Please complete and return this form only if you wish to cancel the contract)

– To: [business owner’s name] [business owner’s physical address] [business owner’s fax number, if available] [business owner’s email address]

– I/We* hereby notify you that I/we* am/are* withdrawing from our contract regarding
the sale of the following products: [product description]*
the delivery of the following digital content: [digital content description]*
the provision of the following service: [service description]*,

– Ordered on*/received on* [order date for services or delivery date for products]

– [Name of consumer(s)]

– [Consumer(s)' address]

– [Consumer(s) signature(s)] (only if this form is submitted on paper)

– [Date]

* Cross out what does not apply or fill in what does apply.

Supplementary General Terms and Conditions of Greenfurbished
Article 1 – Greenfurbished
Greenfurbished, located in ‘s-Hertogenbosch
Article 2 – Applicability
These supplementary terms and conditions apply to every offer made by Greenfurbished B.V..
To the extent permitted by law, we accept no liability for indirect losses or damages arising from the primary loss or damage, however caused, whether by tort, breach of contract, or otherwise, even if foreseeable, including (but not limited to) any:
1. Loss of income or earnings;
2. Loss of revenue;
3. Loss of profits or contracts;
4. Loss of anticipated savings;
5. Loss of data; and
6. Waste of management or office time.
Article 3 – Right of Withdrawal
– accessories:
The consumer shall return the product with all accessories provided, if possible in their original condition and packaging, and in accordance with the clear and proper instructions provided by the business.
– The consumer may terminate an agreement regarding the purchase of a product during a 14-day cooling-off period without providing a reason. The merchant may ask the consumer for the reason for withdrawal but may not require the consumer to provide a reason.
After we have inspected the product, we will inform the consumer whether or not they are entitled to a refund. We will process the refund as soon as possible, in any case within 10 business days after we have received the notice of withdrawal.
Article 4 – Delivery
1. The risk of damage and/or loss of products remains with the business until the moment of delivery to the consumer or to a representative designated in advance and made known to the business, unless expressly agreed otherwise.
2. The risk of damage and/or loss of return shipments rests with the consumer until the moment of delivery to Greenfurbished.
3. Greenfurbished reserves the right to designate delivery services as suppliers.
4. We deliver Monday through Saturday, excluding holidays. Delivery is made in the manner specified by the consumer. If there is a change in the delivery method, the consumer must notify us in a timely manner.

Article 5 – Method of Shipping Products by the Consumer
The consumer must use the original boxes, instructions/documents, and packaging materials when returning the product(s), or include them with the return.
If the consumer no longer has the original box in his or her possession, the consumer must ensure that the device is returned in well-protected packaging.
The instructions must be provided to the consumer electronically. Failure to follow the instructions may entail risks for the consumer.
Article 6 – Warranty
The warranty covers the device’s functionality. In addition to the statutory warranty, the consumer receives a two-year warranty on the product. The two-year warranty is not transferable to third parties.
However, our warranty does not cover the following causes:
1. Damage caused by drops, pressure, impacts, use, or moisture. Whether this is the case is always assessed by Greenfurbished staff.
2. Damage caused by an external short circuit. Examples of this include the use of an incorrect adapter or car charger.
3. A smartphone that is full of dust. This can also cause malfunctions.
4. If the phone has been opened by a third party, the warranty is also void.
In addition, no warranty claims can be made:
1. in case of damage caused by intent or negligence;
2. in case of improper use or negligent maintenance;
3. in case of normal wear and tear;
4. in case of damage caused by failure to follow or incorrect adherence to the user manual.
Article 7a – Warranty Exclusion Following Impact Damage
The warranty becomes void upon determination that damage has been caused by a fall, pressure, or impact. This must be assessed by a Greenfurbished employee.
The consumer has the right to inspect the damage via photos of the damaged device. These will be provided to the consumer.
Any damage that occurred before or after the impact damage is also not covered by the warranty, unless the consumer can prove otherwise. The burden of proof for this lies entirely with the consumer.

Article 7b – Warranty Exclusion Following Water and Liquid Damage
The warranty becomes void as soon as water or other liquid damage is detected.
The consumer has the right to inspect the damage via photographs of the damaged device. These will be provided to the consumer.
Any damage that occurred before or after the water or liquid damage, and in any case after purchase, is also not covered by the warranty, unless the consumer can prove otherwise. The burden of proof for this lies entirely with the consumer. Greenfurbished is not bound by the general terms and conditions regarding the two-year warranty in this matter.
Article 8 – Retention of Title
Ownership of the delivered products transfers to you after the amount due has been paid. The risk of the products transfers at the time of delivery to the consumer.
Article 9 – Force Majeure
We are not liable or responsible for the non-performance or delayed performance of our obligations under a Contract if this is caused by events that are not attributable to our fault, nor are we liable under law, legal act, or generally accepted commercial practices (“Force Majeure”).
Article 10 – Written Communication
Applicable regulations require that certain information or communications we send to you must be in writing. By using our site, you agree that communication with us will primarily take place electronically. We will contact you via email or provide you with information by posting notices on our website. For contractual purposes, you consent to these electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we send to you electronically satisfy the legal requirement that such communications be in writing. These provisions do not affect your statutory rights.

Are you dissatisfied with how your complaint was handled? If so, you may submit it to the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl).”

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