- Refurbished by GreenFurbished
- Works like new!
- 14-day cooling-off period
Warranty
Because we stand behind our products 100%, we offer a 2-year warranty on all our devices. However, on rare occasions, a device may not function properly (even after a short period of time). In that case, you can rest assured that we’ll take care of it for you.
All items you purchase from us come with a statutory warranty in accordance with European directives. A statutory warranty means that a product is or should do what you can reasonably expect it to do. This means that an item must be in good condition upon delivery and must function properly under normal use. In addition to the statutory warranty, we also consider the economic lifespan of the item, as some products last longer than others.
Please note that the warranty is handled directly through Greenfurbished; if a device is repaired by a third party without our permission, the warranty will be void. We can repair damage not covered by the warranty at a competitive rate. The statutory warranty remains in full force and effect, regardless of any additional warranties offered.
If a device is returned to us and our inspection does not reveal any defect, we reserve the right to charge a €29.25 inspection fee. This fee must be paid in advance before we return the device.
When returning devices, you must reset them to their factory settings. Be sure to back up your data first. If a factory reset is not possible, you must include your access code on the return form. Greenfurbished is not responsible for any data loss.
All of the warranty periods listed above are administered by Greenfurbished. These warranty periods apply to our own warranty and do not affect the statutory warranty.
Complaints
Of course, it’s unpleasant when you have a complaint about our products or services—for both you and us. We kindly ask you to submit your complaint to our Customer Service Department. You can do so by email, regular mail, or phone. Our Customer Service Department staff will review the complaint and try to resolve it to everyone’s satisfaction.
We will provide you with a substantive response within 14 days of receiving your complaint.
Our contact information:
GreenFurbished
Once we receive your report, you’ll get a confirmation right away. We strive to resolve tickets within 1 business day. In the unlikely event that this takes longer, we will notify you in a timely manner.
Are you dissatisfied with how your complaint was handled? If so, you can submit it to the Thuiswinkel Dispute Resolution Committee, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl).”