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Shipping & Returns

My order hasn't arrived yet. Where is it?

Check the Track & Trace code you received by email. There, you can see exactly where your package is and when it will be delivered. Please contact us if you haven't received a Track & Trace code or if the status remains the same for longer than usual.

Do you deliver on holidays?

Unfortunately, we depend on courier services, but we usually remain open on holidays. :)

Do you deliver to my ZIP code?

Yes! We deliver throughout Europe!

Is next-day delivery available for all orders?

Depending on availability; but in most cases, this is possible!

Do I need to be present to sign for the delivery?

All of our packages are sent by certified mail, so that would be helpful, yes!